Refund policy

Shipping, Refund, and Exchange Policy - gharart.com

Thank you for shopping with gharart.com. We strive to ensure a smooth shopping experience for our customers. Please review the details of our Shipping, Refund, and Exchange Policy below.

1. Shipping Details

Shipping Timeline:

  • Orders are typically shipped within 2-3 days of confirmation.
  • Delivery is expected within 7-10 days in most cases.

Delays or Issues:

  • In the event of unforeseen delays, such as:
    • Product unavailability or being sold out.
    • Shipping carrier issues.
  • Customers will be promptly informed via their registered email or phone number. The timings here are tentative and the product delivery time can vary based on logistics provider.

Shipping Communication:

  • Once shipped, you will receive a tracking number to monitor your delivery status.

2. Refund and Exchange Policy

If you wish to request a refund or exchange, please contact us via:

  • Email: Write to us at care@gharart.com with the product details, order number, and reason for the refund or exchange.
  • WhatsApp: Reach out to our official WhatsApp number: +91 93552 47373 for assistance.

a) Refund and Exchange Eligibility

Request Period:

  • Refund or exchange requests must be made within 48 hours of the delivery date.
  • After this period, we will not be able to process your request.

Unboxing Video Requirement:

  • For refunds due to damaged or broken items, you must provide a clear unboxing video that shows the package being opened and the product's condition upon receipt.
  • The video helps us verify if the damage occurred during transit and not post-delivery.
  • Without this video evidence, we regret that we cannot process a refund or exchange for damaged items.

Product Condition:

  • Products must be unused, undamaged (unless reporting shipping damage), and returned in their original packaging, including any tags, labels, or accessories.
  • For exchanges, the replacement item must be of equal or lesser value; any price differences will be handled accordingly.

b) Non-Refundable and Non-Exchangeable Items

The following items are not eligible for refunds or exchanges:

  • Sculptures: Not eligible unless there is clear evidence of breakage, verifiable through an unboxing video.
  • Customized or personalized products.
  • Items marked as "final sale."
  • Items purchased on sale or during promotional events.
  • Products returned without their original packaging.
  • Products received broken, used, or with any visible indications suggesting improper handling or tampering.
  • Products that are marked as “Non-Refundable” or “Returns not allowed” on the product page.

Note1 : It is the Buyer’s sole responsibility to verify return eligibility before placing an order. GharArt shall not be liable for return requests resulting from the Buyer’s failure to review product page disclosures.

c) Refund and Exchange Process

General Conditions:

Returns and exchanges are not an automatic entitlement and are processed strictly as per this Policy. Products must be returned unused, undamaged, uninstalled, and in original condition, including original packaging, accessories, inserts, and tags.

GharArt reserves the sole discretion to approve or reject any return or exchange request.

How to Request a Refund or Exchange:

  • Contact us via email or WhatsApp (details above).
  • Provide:
    • Order number.
    • Reason for the refund or exchange.
    • A clear unboxing video (if applicable).
    • Any supporting photographs of the product and packaging.

Return Shipping:

  • You will be responsible for forward and return shipping costs unless the product is defective or damaged during shipping.
  • Ensure the product is securely packaged to prevent further damage during return transit.

Refund Approval and Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Note 1: Inspection findings and decisions of GharArt shall be final and non-contestable. Any damage to the product during return is the responsibility of the customer and there would not be a refund if we receive a broken product.

Note 2: Refunds shall be issued to the original payment method used during checkout, we can refund on UPI to the customer number through which the order was placed in exceptional cases.

5. Return & Exchange Deductions

If a return/exchange is approved, the following charges shall be deducted from the refund amount:

Packaging, Handling Charges, Logistics & Payment Handling Charges (Non-Refundable)

Forward Shipping Charges: As per actual courier costs.

Reverse Shipping Charges: As per actual courier costs

Payment gateway Charges: 5% of total amount

Packing and Box Charges: If the products come with the original brand box there will not be any charges. If the brand box is broken, there is a deduction of Rs.1000 per brand box.

Note 1: We do not charge shipping charges for delivered orders and we do not charge any fees if the product is broken, these terms are only applicable for an exchange or refund request where there is no damage.

Note 2: All logistics charges are calculated based on actual weight, volumetric weight, size, and delivery location, and are final.

Note 3: To ensure the safe return of the box please ensure you add a layer of foam or bubble wrap on the box , do not put tape or any material that will damage the box.

6. Cancellation Deductions

  • For Prepaid Orders - 3% deduction charge if the product is not shipped and 5% if the product is shipped + plus forward and reverse shipping fees.
  • For COD Orders - 0% deduction if product is not shipped and 5% deduction is product is shipped + forward and reverse shipping charges.
  • For Partial Payment Orders - For partial payment orders , they are non-cancellable and the Buyer accepts that on non-acceptance or cancellation of order the entire money is forfeited against logistics, boxing/packaging, payment and shipping charges.

d) Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 24 days of delivery with:

  • A clear unboxing video showing the condition of the product upon receipt.
  • Images of the damaged item and packaging.

We will arrange for a replacement or refund after verifying the damage through the video evidence provided.

Note1: Claims submitted without adequate evidence will be rejected. Please check the all messages and emails shared to you before the product is delivered on your registered phone number whatsapp.

3. Additional Notes

  • Refunds and exchanges are subject to approval based on the terms outlined above.
  • We reserve the right to refuse refunds or exchanges if the policy conditions are not met.

If you have any questions or concerns, feel free to contact us at care@gharart.com or WhatsApp us at +91 93552 47373.

4. Limitation of Liability

GharArt shall not be liable for: Subjective dissatisfaction related to design, color tone, finish, or aesthetics. Minor variations inherent in handcrafted or artisanal products.

Transit delays or damages caused by third-party logistics providers beyond our control.

GharArt’s maximum liability shall not exceed the amount actually paid by the Buyer for the product.

5. Policy Amendments & Enforcement

GharArt reserves the right to modify, amend, or update this Policy at any time without prior notice.The version of the Policy available on the website at the time of purchase shall be applicable.

Frequently Asked Questions (FAQs)

Q1. Why does GharArt charge fees for returns?

We provide free shipping, Free payment, packaging and logistics to our customers and we bear the entire cost of those expenses. We are a small business & any return is a loss for us, so we do assist customers if they don’t find the need for the product once delivered, we do charge the forward and reverse shipping fees, along with payment gateway & handling fees.

Q2. Why do we need to return in the same brand box?

Our brand boxes are specially designed luxury boxes which ensures the safety of premium products sold by ghar art and they are expensive and each box is customized for the product and is part of the product itself as an accessory.

Q3. What happens if we don’t provide brand boxes in return or the brand box gets broken.

If the brand box gets damaged at the time of delivery and you share with us there is no deduction if you request for return and we get the broken box but if the box is delivered in good condition and it’s not returned safely or is not returned at all there is a charge of Rs.1000.

Q4. How do I know if a product is non-returnable?

Products marked “No Returns”, “No Refund”, “Returns not allowed” on the product page are not eligible.

Q5. What if I forget to check return eligibility?

GharArt shall not be responsible for return or refund claims arising from failure to review product page details.

Q6. When will my refund be processed?

Approved refunds are processed within 7–10 business days.

📩 For support contact care@gharart.com or WhatsApp +91 9355247373.