Privacy policy

Privacy Policy

Welcome to gharart.com (“Website”), operated by Fierte ART LLP (“Company”, “we”, “our”, or “us”). Protecting your personal information is our priority. This Privacy Policy describes how Ghar Art (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gharart.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website.

1. Information We Collect

a) Information You Provide Directly:

  • Account and Order Information: When you make a purchase, register an account, or contact us, we may collect your name, email address, phone number, shipping and billing addresses, and payment details. Payment information is securely processed by Shopify or third-party payment gateways and is not stored on our servers and through RBI approved payment gateways.
  • Communication: Any details shared via email (care@gharart.com), forms, or support channels.

b) Information Collected Automatically:

  • Shopify Platform Data: Shopify automatically collects information about your interaction with the Website, such as IP address, browser type, device information, and browsing activity.
  • Cookies and Analytics: We use cookies and tracking technologies to understand user behavior and improve functionality.

c) Information from Third Parties:

  • Third-Party Integrations: Information from apps or services integrated with Shopify to support functions like payment processing, analytics, or marketing.We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  • Our logistic provider which can share your shipping information.
  • Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

2. How We Use Your Information

We collect and use your personal information to enhance your shopping experience, fulfill your orders, and improve our services. Below is a detailed explanation of how your data is utilized:

a) Providing and Improving Services:

  • Your information is shared with subsidiaries, affiliates, and trusted partners, such as third-party delivery services, to ensure smooth order fulfillment and delivery.
  • If the Company undergoes a merger, acquisition, or sale, some or all of your data may be transferred as part of the business restructuring process.

b) Understanding Customer Behavior:

  • To enhance your shopping experience, we analyze customer data to understand preferences and buying behavior.
  • Aggregated data across users is used to compile statistical and demographic profiles for business insights, product development, and marketing strategies.

c) Personalized Communication:

  • We use your contact details to inform you about:
    • Order and shipping status.
    • Offers, deals, and promotions.
    • New product launches and services.
  • You will always have the option to opt out of promotional communications by clicking "unsubscribe" in the email or contacting care@gharart.com.

d) Cookie Usage and Personalized Experiences:

  • Cookies and similar tracking technologies are used to:
    • Provide a customized shopping experience by remembering your preferences, such as recently viewed products and wish lists.
    • Enable essential features like shopping cart functionality and account login.
    • Provide insights into your behavior on our site, helping us improve functionality and usability.

e) Analyzing Site Performance:

  • We use session logs, traffic flow data, and IP address information to:
    • Measure the overall performance of our Website, including user engagement, time spent on pages, and navigation patterns.
    • Improve the Website based on user interaction insights.
  • Browser and operating system information may be used to troubleshoot and optimize compatibility.

f) Legal and Security Requirements:

We may process your data to:

  • Comply with legal requirements, such as responding to regulatory obligations or court orders.
  • Resolve disputes, troubleshoot issues, and enforce our terms and conditions.
  • Detect and prevent fraudulent activities, errors, or illegal actions.
  • Protect the rights of third parties, other users, or the public.

g) Opting Out and Data Removal:

  • While we retain your order and transaction history for our records, we respect your right to privacy.
  • You may opt out of receiving non-essential communications by contacting us at care@gharart.com.
  • To request the removal of your contact information or other data, please reach out to the same email address.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  1. Service Providers and Partners: Trusted third parties like delivery partners, payment processors, and marketing tools essential to providing our services.
  2. Shopify: As our hosting provider, Shopify handles some customer data to ensure smooth e-commerce operations. You can read their privacy practices here.
  3. Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred.
  4. Aggregated Insights: Non-identifiable data may be used for statistical analysis and business insights.
  5. Legal Authorities: If required by law or necessary to protect our rights, users, or the public.

4. Cookies and Tracking

We use cookies and tracking technologies to enhance user experience. Cookies help us:

  • Recognize you when you return to our Website.
  • Identify recently viewed items and enable features like wish lists and shopping carts.
  • Measure Website performance, such as traffic flow, user engagement, and preferences.

You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal information for as long as necessary for business and legal purposes. Once no longer required, your data is securely deleted or anonymized.

6. Your Privacy Rights

GDPR (General Data Protection Regulation):

Although we do not actively sell to EU residents, we respect your rights if GDPR applies to you:

  • Access, correction, deletion, and portability of your data.
  • Restriction or objection to data processing, particularly for marketing.

CCPA (California Consumer Privacy Act):

We do not sell data, but California residents may:

  • Request details about their data.
  • Request data deletion, subject to certain limitations.

Contact care@gharart.com to exercise your rights under GDPR or CCPA.

7. Data Security

Your privacy and data security are our top priorities. We implement strong encryption, secure servers, and regular audits to protect your data. However, no method of transmission is completely secure, and you share data at your own risk.

8. How We Use Your Data to Improve Services

Your data helps us:

  • Understand customer behavior and preferences for better product recommendations.
  • Compile aggregated insights for marketing and business growth.
  • Improve Website usability, performance, and engagement.
  • Provide personalized experiences, such as wish lists or recommended items.

9. Opt-Out Options

You may opt out of receiving non-essential communications, such as promotional emails by clicking "unsubscribe" in the email or contacting us at care@gharart.com for any other communications like whatsapp, SMS or more.

10. Legal Use of Data

We may use your data to:

  • Comply with legal obligations or regulatory requirements.
  • Resolve disputes, prevent fraud, and enforce our terms.
  • Protect against abuse of our services or violations of third-party rights.

11. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

  • Email: care@gharart.com
  • Phone:+919355247373
  • Parent Company: Fierte ART LLP
  • Address: House no 17, Rekha Enclave , Mango Street, Mansarovar Garden, Delhi-110015

Disclaimer

This Privacy Policy aligns with global best practices but is specifically tailored for our business operations. Users outside our target regions are advised to ensure compliance with their local laws.