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Iram Hi ...I ordered this vase and when it arrived, the parrot was detached. I messaged the team and they immediately offered to take it back for a full refund since they did not have another one in stock...I liked the vase so much that I didn't want to part with it...I reached out to them again and to my pleasant surprise they offered to send a person to Kanpur just to fix it...I was blown away by their kindness and consideration for their customers... truly a rarity in these times !! My vase if fixed now and it looks stunning!!! Thank you GharArt !!! You have a customer for life !!!